Orders placed through this site are fulfilled by us, CinnaShield, from our fulfilment centre in the United States. Standard shipping is free on every bundle to U.S. addresses, and every parcel ships with tracking. This page describes delivery to addresses in the United States.
CinnaShield order processing time
Orders are processed within 1–2 business days after payment clears, and parcels leave the fulfilment centre Monday to Friday, excluding U.S. public and postal holidays. Orders placed on a weekend or a holiday begin processing on the next business day; around holidays processing can take longer. If the payment or address details you enter are incomplete or do not verify, processing can be delayed by a further 3–5 business days while we contact you.
CinnaShield delivery estimates
| Destination | Carrier | Estimated delivery | Cost |
|---|---|---|---|
| United States (domestic) | UPS (primary carrier) | 3–5 business days | Free |
Delivery estimates on this page are for addresses in the United States.
Delivery estimates are estimates, not guarantees: time in transit excludes weekends and holidays, and carrier delays, weather, labour disruptions and incorrect addresses all add time. None of them are within our control.
Tracking your CinnaShield order
A tracking number is e-mailed when the parcel leaves the fulfilment centre. Check your spam folder before assuming the e-mail was not sent.
CinnaShield shipping costs
Standard shipping is free on every CinnaShield bundle to addresses in the United States. There is no minimum order and no code to enter — the bundle price shown on the card is the price you pay. If the checkout page shows a shipping line that differs from this page, the checkout page governs.
Cancelling a CinnaShield order
Orders go straight to the fulfilment centre. You can cancel by e-mailing support@cinnashield.com within 24 hours of placing the order. After that, or once the order has been processed or shipped, it can no longer be cancelled: either refuse the parcel at the door and e-mail us the date you refused it, or accept it and use the refund policy. A refused parcel is refunded after it is back at our facility, less the carrier's return charge.
CinnaShield delivery problems: wrong address, failed delivery, missing parcel
- Wrong address: you are responsible for entering the address correctly, and we cannot guarantee a change once the order is in fulfilment. If you spot a mistake, e-mail us immediately; once the parcel has shipped the address cannot be changed, and the only option is to wait and see whether the carrier returns it to us.
- Marked delivered but missing: check with neighbours and the building's parcel room, then wait 24 hours — carriers sometimes scan early. If it still has not appeared, open a claim with the carrier using your tracking number, and let us know. When tracking confirms delivery to the address you entered, we are not able to refund or replace the order, so the carrier claim is the route that works.
- Damaged in transit: photograph the outer box and the contents before discarding anything, and send the photos with your order number.
- Returned to sender: when a parcel comes back to our fulfilment centre — wrong address, not collected — we contact you and either re-ship it or refund the order.
Who handles your CinnaShield delivery
Orders placed through this site are sold and shipped by us, so fulfilment, tracking and delivery claims are handled directly by our support team. E-mail support@cinnashield.com with your order number and the tracking code, if one was issued. For refunds, see the refund policy.